General Terms and Conditions

I. Basic Provisions

1. These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll, civil Code (hereinafter referred to as the "Civil Code") and apply to all business relations between Chemport Digital Czech s.r.o., with its registered office in Prague 7, Holešovice, Plynární 1617/10, ID No.: 07901143 (hereinafter referred to as the "Seller") and its customers (hereinafter referred to as the "Buyer"), who are natural or legal persons and purchase products or services from the Seller through the online store (hereinafter referred to as the "Online Store").
2. These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer through the web interface located on the website available at www.gelavisha.cz (hereinafter referred to as the "Online Shop").
3. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. Any divergent provisions in the Purchase Contract shall prevail over the provisions of these Terms and Conditions.
4. These Terms and Conditions and the Purchase Contract are concluded in the Czech language.

II. Information on goods and prices

1. Information about the goods, including the prices of the individual goods and their main features, is given for each item in the catalogue of the online shop.
2. The prices of the goods are inclusive of value added tax, any associated charges and the cost of returning the goods if they cannot, by their nature, be returned by the usual postal method. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.
3. All presentation of goods in the catalogue of the online shop is for information purposes only and the seller is not obliged to conclude a purchase contract in respect of these goods.
4. Information on the costs associated with the packaging and delivery of the goods is published in the online shop. The information on the costs associated with the packaging and delivery of the goods listed in the online shop applies only in cases where the goods are delivered within the Czech Republic.
5. Any discounts and purchase prices of the goods cannot be combined with each other unless otherwise agreed between the seller and the buyer.

III. Order and conclusion of the purchase contract

1. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer.
2. The buyer orders the goods in the following ways:
   • via his customer account, if he has previously registered in the online shop,
   • by completing the order form without registration.
3. When placing an order, the buyer chooses the goods, the number of items, payment method and delivery.
4. Before the order is sent, the buyer is allowed to check and change the data he has entered in the order. The buyer sends the order to the seller by clicking on the button.
5. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.
6. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation is accompanied by the Seller's current terms and conditions.
7. The purchase contract is only concluded after the seller has accepted the order. Notification of acceptance of the order is delivered to the buyer's email address. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation shall be deemed to constitute the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the seller to the buyer's email address.
8. In the event that any of the requirements stated in the order cannot be met, the Seller will send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at its email address specified in these Terms and Conditions.
9. All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of acceptance of the order by the Seller. The Buyer may cancel an order by calling the telephone number or email of the Seller set out in these Terms and Conditions.
10. In the event that there is an obvious technical error on the part of the Seller in quoting the price of the Goods in the Online Shop or during the ordering process, the Seller shall not be obliged to deliver the Goods to the Buyer at such obviously incorrect price even if the Buyer has been sent an automatic acknowledgement of receipt of the order in accordance with these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by confirmation of receipt by the Buyer to the Seller's email address.

IV. Customer Account

1. Based on the buyer's registration in the online shop, the buyer can access his customer account. From his/her customer account, the buyer can order goods. The buyer can also order goods without registration.
2. When registering for a customer account and when ordering goods, the Buyer is obliged to provide all the information correctly and truthfully. The Buyer is obliged to update the information provided in the user account whenever it changes. The information provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use the customer account.
5. The Seller may cancel the user account, in particular if the Buyer no longer uses his/her user account or if the Buyer breaches his/her obligations under the Purchase Agreement and these Terms and Conditions.
6. The Buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

V. Payment terms and delivery of goods

1. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Contract in the following ways:
   • cashless by credit card
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless otherwise specified below, the purchase price shall also include the costs associated with the delivery of the goods.
3. In the case of payment via a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider.
4. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.
5. The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before shipment of the goods is not a deposit.
6. According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax authorities online, and in case of technical failure, within 48 hours at the latest.
7. The goods are delivered to the buyer:
   • to the address specified by the buyer in the order
   • via the dispatch office to the address of the dispatch office designated by the buyer,
   • by personal collection at the seller's premises
8. The choice of delivery method is made during the ordering process.
9. The cost of delivery of the goods depending on the method of dispatch and collection of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer bears the risk and any additional costs associated with this method of delivery.
10. If the seller is obliged under the contract of sale to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods on delivery. If, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or by a different method than that specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
11. On receipt of the goods from the carrier, the buyer must check the integrity of the packaging of the goods and notify the carrier immediately in the event of any defects. In the event that the packaging is found to have been tampered with, the Buyer may not accept the shipment from the carrier.
12. The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the buyer's email address./The tax document is attached to the goods delivered.
13. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods shall pass to the buyer at the time of acceptance of the goods or at the time when the buyer was obliged to accept the goods but failed to do so in breach of the contract of sale.

VI. Withdrawal from the contract

1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days
   • from the date of receipt of the goods,
   • from the date of acceptance of the last delivery of the goods, if the subject of the contract is several types of goods or the delivery of several parts
   • from the date of receipt of the first delivery of the goods where the contract is for a regular recurring supply of goods.
3. The buyer may not, inter alia, withdraw from the contract of sale:
   • the provision of the services if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he has no right to withdraw from the contract,
   • the supply of goods or services the price of which depends on financial market fluctuations independent of the seller's will and which may occur during the withdrawal period,
   • the delivery of alcoholic beverages which may be delivered after the expiry of thirty days and the price of which depends on financial market fluctuations independent of the will of the seller,
   • the delivery of goods which have been adapted to the wishes of or for the buyer,
   • the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
   • the delivery of goods in sealed packaging which have been removed from the packaging by the buyer and cannot be returned for hygiene reasons,
   • the delivery of an audio or visual recording or computer program if the original packaging has been damaged,
   • the supply of newspapers, periodicals or magazines,
   • the supply of digital content, unless it has been supplied on a tangible medium and has been supplied with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he has no right of withdrawal,
   • in other cases referred to in Section 1837 of the Civil Code.
4. In order to comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
5. To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal form to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
6. The Buyer who has withdrawn from the Contract shall return the Goods to the Seller within 14 days of withdrawal. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
7. If the buyer withdraws from the contract, the seller shall reimburse the buyer immediately, but no later than 14 days after withdrawal, all monies, including delivery costs, received from the buyer in the same manner. The seller shall only return the funds received to the buyer in another way if the buyer agrees to this and if no additional costs are incurred.
8. If the buyer has chosen a method of delivery other than the cheapest method of delivery offered by the seller, the seller shall refund the buyer the cost of delivery of the goods in an amount equivalent to the cheapest method of delivery offered.
9. If the buyer withdraws from the contract of sale, the seller is not obliged to return the funds received to the buyer before the buyer has handed over the goods to the seller or proved that he has dispatched the goods to the seller.
10. The goods must be returned by the buyer to the seller undamaged, unworn and unpolluted and, if possible, in their original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.

VII. Rights from defective performance

1. The Seller gives the Buyer the option of exercising a satisfaction guarantee for a period of 90 days, which promises to refund 100% of the amount of his first order, provided that the Buyer: Completes all relevant documentation directly related to the verification of the warranty claim and is sent to the email address provided in the order. Has used the product complained of properly, correctly and according to the seller's expert recommendation.
2. The seller is liable to the buyer that the goods are free from defects on receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods: the goods have the characteristics which the parties have agreed and, in the absence of agreement, have the characteristics which the seller or the manufacturer has described or which the buyer has come to expect having regard to the nature of the goods and on the basis of the advertising carried out by them, the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used, the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined by reference to the agreed sample or specimen, the goods are of the appropriate quantity, measure or weight and the goods comply with the requirements of the law.
3. If the defect becomes apparent within six months of the buyer's receipt of the goods, the goods shall be deemed to have been defective on receipt. The buyer shall be entitled to exercise the right to claim for a defect that occurs in consumer goods within twenty-four months of receipt. This provision shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by normal use, or in the case of second-hand goods to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this is apparent from the nature of the goods.
4. In the event of a defect, the buyer may submit a claim to the seller and demand: replacement with new goods, repair of the goods, a reasonable discount on the purchase price, withdrawal from the contract.
5. The buyer has the right to withdraw from the contract if the goods have a material defect, if he cannot use the goods properly due to the recurrence of the defect or defects after repair, if there are a large number of defects in the goods.
6. The Seller is obliged to accept the claim at any establishment where acceptance of the claim is possible, including, where applicable, at the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the claim and what method of settlement the Buyer requires, as well as confirmation of the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, or written justification for the rejection of the claim.
7. The Seller or an employee authorised by him shall decide on the complaint immediately or, in complex cases, within three working days. This time limit shall not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment of claim is considered to be the moment when the buyer's expression of will (exercise of the right of defective performance) reaches the seller.
8. The Seller shall inform the Buyer in writing of the outcome of the claim.
9. The buyer is not entitled to the right of defective performance if the buyer knew before taking over the item that the item had a defect or if the buyer caused the defect himself.
10. In the event of a justified claim, the buyer is entitled to compensation for the reasonable costs incurred in connection with the claim. The buyer may exercise this right with the seller within one month after the expiry of the warranty period.
11. The buyer has the choice of the method of claim.
12. The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
13. Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's Complaints Code.

VIII. Delivery

1. The Parties may deliver all written correspondence to each other by electronic mail.
2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address provided in the Buyer's customer account or order.

IX. Out-of-court dispute resolution

1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
2. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
3. The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out by the competent trade authority within its jurisdiction. The Czech Trade Inspection Authority supervises compliance with Act No 634/1992 Coll., on Consumer Protection, among other things.

X. Final provisions

1. All agreements between the Seller and the Buyer shall be governed by the laws of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the rights of the consumer under generally binding legislation.
2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.
3. All rights to the Seller's website, in particular the copyright in the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.
4. The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended purpose. The Buyer shall not use any practices in the use of the Online Shop that could adversely affect its operation and shall not engage in any activity that could enable him or third parties to interfere with or make unauthorised use of the software or other components comprising the Online Shop or use the Online Shop or any of its parts or software in a manner contrary to its purpose or intent.
5. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
6. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
7. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.
8. A sample withdrawal form is attached to the terms and conditions.

These terms and conditions shall take effect on 1.1.2023